Notice of Student Complaint Process
Metropolitan State takes student complaints and grievances seriously. If you have a complaint about Metropolitan State, we encourage you to utilize the institution’s Student Complaints and Grievances Policy 3030 and Procedure 303. If your grievance involves a Board Policy, the actions of the Metropolitan State president, an issue of institutional or program quality such as an institution’s compliance with the standards of an accrediting or licensing agency, or a claim of consumer fraud or deceptive trade practices, you may appeal to the Office of the Chancellor pursuant to the Minnesota State Board Policy 3.8 and System Procedure 3.8.1.
It is preferable to use informal means to address issues with any individual(s) and/or departments involved in a given issue whenever possible. For general student complaints or feedback, please click the Gateway AskUs! (eForm) and select “Complaints”. When that is not reasonable or does not result in an acceptable outcome, the formal means to report concerns and complaints are listed below, by type or category. These include:
- Academic and Student Services: Concerns regarding academic appeals, academic integrity, student conduct codes of violation, student mental health or behavioral concerns, or other concerns
- Accommodation-related Discrimination: Discrimination or harassment related to approved accommodation(s) not being implemented
- Discrimination or Harassment: Harassment or unfair treatment related to being a member of a protected class
- Sexual Misconduct, Harassment, or Violence: Acts of sexual misconduct, harassment or violence involving students, employees or other University visitors
- University Operations, Policies, or Standards: Concerns related to employee violations of University policies or standards, safety, financial practices, employee behavior/conduct, or technology use
- Contacting Minnesota State Chancellor’s Office
- Filing Concerns with the Higher Learning Commission